Calling a Number in Another Country

To call a number in a different country while you’re roaming, dial:

+ (country code) + (area code) + (number)

Example: If you’re roaming in the UK and want to call Dubai, dial: +971 4 xxxxxxx

Reminder: Always include + (or 00) before the country code.

Calling a Number in the Same Country

To call a local number in the country you’re visiting, dial it the same way locals do (often starting with 0).

Example: If you’re in the UK and calling a London landline, dial: 0207xxxxxxx

If roaming is ON but data still isn’t working, your APN settings might need a quick refresh.

You can only edit APN settings on iPhone if your network allows it. If it does:

• Open Settings
• Go to Mobile Data → Mobile Data Network
• Tap Reset Settings
• Restart your phone

If you need to enter an APN manually, follow:

Settings → Mobile Networks → Access Point Names (APN) → Add New

Use these values:

• Name: {APN Name}
• APN: {APN Value}
• Username: {If required}
• Password: {If required}

Save the APN, then restart your phone.

In a few locations, your phone can accidentally connect to a nearby overseas network — even if you haven’t left the country. This is most common near borders and coastlines where signals overlap.

If this happens, you may see roaming appear on your screen unexpectedly, and PAYG roaming rates could apply.

• Turn Data Roaming OFF when you don’t need it
• Manually select your network in phone settings (so it doesn’t auto-switch)
• Keep an eye on the network name when you’re near borders/coastlines
• If your plan includes roaming in nearby destinations, you’ll have more flexibility — but it’s still worth checking the network you’re connected to

If anything looks off while you’re travelling, our support team can help you quickly.

Roaming is designed for customers who mainly live in the UK and travel occasionally. If your usage abroad is unusually high or continuous, fair usage limits may apply, and additional charges can kick in.

PAYG charges may apply depending on your plan and destination.

To stay in control, check your roaming option for the country you’re visiting and choose the best fit for your travel time and data needs.

*All plans and bundles are subject to a fair usage policy.