RWG Mobile is owned and operated by Nowtel Distribution Limited (the “Company”). For data protection purposes, the Company is the data controller (the organisation responsible for deciding how and why your personal data is used).

Nowtel Distribution Limited
Anchor Brewhouse, 2nd Floor
50 Shad Thames, London SE1 2LY, United Kingdom

If you have questions about this policy or how we handle your information, contact us using the details in the Contact section below.

This policy is intended to meet our transparency obligations under the UK GDPR and the Data Protection Act 2018.

We collect information in three main ways: (a) you give it to us, (b) we generate it as part of providing the Services, and (c) we collect it automatically from your device.

1. Information you provide to usThis may include:
   • Account details (for example: name, email address, password, and other registration information)
   • Contact details (for example: phone number and preferred contact method)
   • Payment and purchase details (for example: what you bought, transaction references, billing details). Please note that card payments are typically handled by payment providers; we do not intentionally store full card numbers.
   • Support communications (for example: messages, emails, chats, or call records with customer support)
   • Promotions and surveys (for example: responses if you enter a competition or complete a survey)

   If you contact us, we may keep a record of the correspondence and any relevant account history to help resolve your query.

2. Information generated when you use the ServicesThis may include:
   • Service usage data (for example: call history, plan usage, data consumption, top-ups, bundle purchases, and service interactions)
   • Account activity (for example: login times, actions in your account, settings changes)
3. Information collected automatically (device and website/app data)When you use our Services, we may collect:
   • Technical data (for example: IP address, browser type, device type, operating system, device identifiers)
   • Usage and analytics data (for example: pages/screens viewed, clicks/taps, referral sources, and performance/diagnostic logs)

Where our Services require it (for example, during account creation or when using certain features), we may ask for your phone number. We use it to:

• Enable secure access to your account (including login and account verification where needed)
• Show your usage and service information (such as plan usage, call activity, and relevant service records)
• Support plan and subscription management (so you can review, change, upgrade, or manage your plan)
• Provide customer support (so we can identify your account and help you more quickly)

We treat phone numbers as personal information and handle them in line with this policy.

We (and our partners) may use cookies and similar technologies (like pixels, SDKs, and local storage) to:

• Keep our Services working properly
• Improve performance and security
• Remember preferences
• Understand how people use our Services
• Measure marketing effectiveness

Under UK rules, most non-essential cookies require user consent, while strictly necessary cookies may be used to provide the service you request.

Managing cookies: You can usually control cookies through your browser settings. You can also use any cookie controls we provide on our Services (for example, a cookie banner or preference centre). If you block certain cookies, parts of the Services may not function as intended.

We use personal information for the following purposes:

• To provide the Services (including account creation, plan management, processing purchases, and delivering requested features)
• To manage payments and prevent fraud (including verifying transactions and protecting customers and the business)
• To communicate with you (such as service messages, confirmations, updates, and support replies)
• To personalise your experience (for example, remembering preferences and showing relevant content)
• To improve and protect our Services (including troubleshooting, analytics, testing, and security monitoring)
• To market our Services (where permitted) (for example, sending offers if you've opted in or where we have a lawful basis to do so)
• To comply with legal obligations (including regulatory, accounting, and law enforcement requirements where applicable)

If you choose to receive marketing, we may send you updates and offers by email, SMS, push notifications, or other channels you select.

You can opt out at any time by:

• Using the unsubscribe link in marketing emails
• Changing notification preferences in your account/app settings (where available)
• Contacting our customer support team

We may share personal information where necessary with:

• Companies within our corporate group For internal administration and business operations
• Service providers Who help us operate the Services (for example: hosting, analytics, payment processing, customer support systems, messaging delivery)
• Professional advisers For example: lawyers, auditors, insurers, where needed
• Authorities and law enforcement Where we must comply with a legal obligation or protect rights, safety, and security. If the business (or a substantial part of it) is sold, merged, or transferred, customer information may be included as part of that transaction, subject to legal safeguards.

Some of our suppliers (or their servers/support teams) may be located outside the UK (and outside the European Economic Area). When personal information is transferred internationally, we use appropriate safeguards designed to protect it, such as contractual protections approved for international transfers under UK law.

We use appropriate technical and organisational measures to help keep information secure. For example:

• Encrypted connections (such as HTTPS/SSL) for data in transit
• Access controls and authentication
• Monitoring and security practices designed to reduce risk

Your role matters too: If you have a password or login details, keep them confidential and do not share them.

We retain personal information only for as long as needed to:

• Provide the Services
• Meet legal, regulatory, tax, or accounting obligations
• Resolve disputes and enforce agreements
• And protect our business and customers

Retention periods vary depending on what the information is and why we need it.

Retention periods vary depending on what the information is and why we need it.

• Access to your personal data
• Correction (rectification) of inaccurate or incomplete data
• Deletion (erasure) in certain situations
• Restriction of processing
• Data portability
• Objection to certain processing (including some direct marketing)
• Rights related to certain automated decision-making (where applicable)

You can also complain to the UK data protection regulator, the Information Commissioner’s Office (ICO), if you believe your information has been handled unfairly or unlawfully

We generally do not charge a fee for responding to rights requests unless a request is manifestly unfounded or excessive.

We may update this Privacy Policy from time to time. Any updates will be posted on this page. Where appropriate, we may also notify you (for example, by email or within the app).

If you have questions, want to exercise your rights, or wish to raise a concern, contact us:

Email: support@rwgmobile.wales